Refund Policy

At Outdoor Toys, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our refund policy is as follows:

1. Returns & Refund Eligibility

  • You may request a return within 30 days of receiving your order.
  • Items must be unused, in original packaging, and in resellable condition.
  • Proof of purchase (receipt or order confirmation) is required.
  • Certain items, such as gift cards, perishable goods, and custom-made products, are non-refundable.

2. How to Initiate a Return

  • Contact us at admin@outdoorstoys.store with your order number and reason for return.
  • We will provide return instructions, including the return shipping address.
  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

3. Refund Processing

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days to the original payment method.
  • If you haven’t received your refund after this period, check with your bank or payment provider.

4. Exchanges

  • If you receive a defective or damaged item, contact us within 7 days of receiving your order for an exchange.
  • We will cover the cost of return shipping for faulty or incorrect items.

5. Late or Missing Refunds

If your refund hasn’t been received within the expected timeframe:

6. Contact Information

For any refund-related inquiries, please reach out to us at:

By making a purchase from our store, you agree to this Refund Policy.

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