Product Warranties

Product Warranties

Battery Operated Ride-On Toys Warranty

All OutdoorToys Battery Operated Ride-on Toys come with a 6-month Limited Warranty for the original purchaser. Proof of purchase is required to validate any claim.

Warranty Exclusions:

  • Incorrect assembly or misuse.
  • Damage due to modifications or unauthorized repairs.
  • Normal wear and tear (batteries, steering wheels, cosmetic parts, tyres, wires, etc.).
  • Rental or commercial use.

How We Address Warranty Issues:

  • We will provide replacement parts for manufacturing defects.
  • If parts do not resolve the issue, a Service & Repair may be arranged.
  • Refunds are not issued outside the 14-day return period.
  • Customers may be invited to arrange local repairs for reimbursement.

Petrol Powered Ride-On Toys Warranty

All OutdoorToys Petrol Ride-On Toys come with a 30-day Parts-Only Limited Warranty. Proof of purchase is required.

Important Notice:

  • Buyers must have mechanical knowledge to assemble and maintain the product.
  • Regular maintenance is required for proper functioning.

Warranty Exclusions:

  • Incorrect assembly, misuse, or neglect.
  • Wear and tear (chains, tyres, fairings, spark plugs, etc.).
  • Damage from modifications or unauthorized repairs.
  • Normal deterioration due to use.

How We Address Warranty Issues:

  • We will provide replacement parts for manufacturing defects.
  • Refunds are not issued outside the 14-day return period.

Razor Limited Warranty

Razor electric-powered products come with a 90-day warranty covering manufacturing defects.

Warranty Exclusions:

  • Normal wear and tear.
  • Damage due to misuse, modifications, or commercial use.
  • Storage or maintenance-related issues.

Wooden Play Equipment Warranty

All PolarPlay & Rebo Wooden Play Equipment come with a 12-month Limited Warranty.

Warranty Exclusions:

  • Normal wood cracking, warping, or green staining.
  • Damage from misuse, lack of maintenance, or weather exposure.
  • Accessories with wooden parts must be stored indoors when not in use.

How We Address Warranty Issues:

  • We will provide replacement parts for manufacturing defects.
  • Refunds are not issued outside the 14-day return period.

Rebo Trampoline Warranty

All Rebo Trampolines come with a 12-month Limited Warranty covering metal components, springs, jump mats, and nets.

Warranty Exclusions:

  • Normal wear and tear.
  • Damage due to high winds, weather, or improper storage.
  • Exceeding the maximum weight limit.
  • Use by multiple users at the same time.
  • Commercial or rental use.

How We Address Warranty Issues:

  • We will provide replacement parts for manufacturing defects.
  • Refunds are not issued outside the 14-day return period.

Assembly Service Warranty

Once assembly is complete, customers must inspect and approve the installation before the installer leaves. Any issues must be reported within 48 hours. After this period, the warranty on assembly expires.

For warranty claims, please contact us at:

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